Marcus Harris

Marcus Harriss serves as Opseva’s Director of Telephony & Unified Communications, where he leads architecture, implementation, and support for VOIP and 3CX environments. With 15+ years in the technology and communications industry, Marcus has a proven record of transforming outdated phone systems into modern, flexible, and highly available communication platforms.

Aaron is a VoIP specialist at Opseva with extensive experience managing and supporting 3CX phone systems for businesses and organizations across Northeast Florida. His role centers on designing, configuring, and maintaining cloud-based VoIP environments that deliver consistent call quality, reliability, and ease of use.

Aaron works closely with clients to manage 3CX system setup, user configuration, call flows, voicemail, routing, and ongoing system optimization. He ensures each deployment is properly aligned with business needs, security requirements, and network performance. From initial implementation through long-term support, Aaron focuses on minimizing disruption and maximizing uptime.

In addition to day-to-day management, Aaron monitors system health, troubleshoots call quality issues, and helps organizations adapt their 3CX environments as teams grow, locations change, or workflows evolve. His practical, detail-oriented approach helps ensure business phone systems remain a dependable part of daily operations—not a source of frustration.

A graduate of Vanderbilt University, Marcus blends technical depth with a strategic understanding of customer needs. He has engineered multi-location 3CX deployments, optimized call routing infrastructures, and guided organizations through migrations from legacy PBX systems to secure, cloud-hosted telephony.

Known for his steady leadership and problem-solving mindset, Marcus ensures Opseva clients benefit from clear communication, reliable uptime, and a service experience that feels both personal and enterprise-grade. His work plays a critical role in helping customers build a cohesive, resilient digital office ecosystem.