General

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What does Opseva do?

Opseva provides managed IT services, cybersecurity protection, cloud solutions, business phone systems, and managed print services for small and mid-sized businesses. We handle the technology businesses rely on every day so owners and staff can focus on their work instead of IT problems.

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Who does Opseva typically work with?

We work with small and mid-sized businesses across industries, including professional services, auto dealerships, medical practices, retail, and multi-location organizations. Most of our clients do not have a full internal IT department and want reliable, predictable support.

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Is Opseva a local company?

Yes. Opseva is locally operated and supports businesses throughout St. Augustine, Jacksonville, and surrounding Northeast Florida areas. Our team provides both remote and on-site support when needed.

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Managed IT Services

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What are managed IT services?

Managed IT services mean Opseva proactively monitors, maintains, and supports your computers, network, and systems on a flat monthly plan. Instead of waiting for things to break, we work to prevent issues and resolve problems quickly when they occur.

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What is included in Opseva’s managed IT support?

Managed IT services typically include:

• 24/7 system monitoring

• Unlimited help desk support

• Device and server maintenance

• Patch and update management

• On-site support when required

• Vendor coordination

• Regular reporting and reviews​

 

Do you replace an internal IT employee?

In many cases, yes. For some businesses, Opseva acts as a full IT department. For others, we support or supplement existing internal staff with tools, monitoring, and expertise they don’t have in-house.

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Cybersecurity & Protection

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What cybersecurity services does Opseva provide?

Opseva provides layered cybersecurity protection, including:

• Endpoint protection for computers and servers

• Network security and firewall management

• Email security and phishing protection

• Security monitoring and threat response

• Employee security awareness training

• Compliance-focused security controls

 

Why is cybersecurity important for small businesses?

Most cyberattacks target small and mid-sized businesses because they are easier to exploit. A single phishing email or compromised password can lead to data loss, downtime, or financial damage. Cybersecurity is about reducing risk and limiting impact before something serious happens.

 

Do you provide cybersecurity training for employees?

Yes. Employees are often the first line of defense. We help businesses educate staff on recognizing phishing emails, avoiding risky behavior, and following basic security best practices.

 

Cloud & Microsoft 365

 

Do you support Microsoft 365 and cloud services?

Yes. Opseva supports Microsoft 365 environments, including email, Teams, OneDrive, SharePoint, and user management. We also assist with cloud migrations, backups, and security configuration.

 

Can you migrate our email or files to the cloud?

Yes. We plan and execute cloud migrations with minimal disruption. This includes preparing the environment, migrating data, validating access, and supporting users after the transition.

 

Business Phone Systems (VoIP)

 

What phone systems does Opseva offer?

Opseva provides modern VoIP phone systems using platforms like 3CX. These systems support desk phones, mobile apps, softphones, call routing, voicemail-to-email, and remote users.

 

Can we keep our existing phone numbers?

In most cases, yes. We handle number porting and work with carriers to ensure a smooth transition.

 

Is VoIP reliable?

Yes. When designed and supported properly, VoIP systems are reliable and flexible. We configure systems with redundancy and monitoring to minimize disruptions.

 

Managed Print & Copiers

 

What is managed print services?

Managed print services means Opseva manages your printers and copiers, including supplies, monitoring, maintenance, and cost tracking. This reduces downtime, controls expenses, and improves document security.

 

Do you support multiple printer brands?

Yes. We support and manage multi-brand printer environments and help businesses standardize or optimize their fleet over time.

 

Support & Operations

 

Do you offer 24/7 support?

Yes. Opseva provides 24/7 monitoring and help desk support. Many issues are resolved remotely, and on-site service is available when needed.

 

How quickly do you respond to support requests?

Response times depend on issue severity, but critical issues are addressed immediately. Our goal is to resolve problems quickly and minimize business disruption.

 

Will you come on-site if needed?

Yes. While many issues are handled remotely, we provide on-site support when it makes sense or when hands-on work is required.

 

Pricing & Onboarding

 

How is pricing structured?

Most services are offered on a flat monthly basis. Pricing depends on the size of your environment, number of users and devices, and the services required. This allows for predictable IT costs without surprise bills.

 

What does onboarding look like?

Onboarding includes:

• Reviewing your current IT environment

• Documenting systems and users

• Deploying monitoring and security tools

• Aligning systems with best practices

• Establishing support and communication processes

 

Getting Started

 

How do we get started with Opseva?

The first step is a conversation to understand your business, current challenges, and goals. From there, we provide recommendations tailored to your environment.