Police Station, Town Hall (Mayor and Administration Office) and Park Services (FL Town) Success Story

Opseva Solution: Managed IT, 24/7 IT, Cybersecurity for Municipalities & VOIP Services which are CJIS-Compliant for Police departments, Town Hall, Mayors and Maintenance & Utility Services.

"As a multi-department Florida municipality—including the Police Department, Town Hall (Mayor and Administration Offices), and Parks and Recreation Services—we partnered with Opseva, a trusted Florida-based Managed IT Services and Cybersecurity provider, to modernize our technology infrastructure while improving reliability, security, and cost control for essential public services.

Opseva provides our municipality with dependable 24×7 Managed IT Services, including CJIS-compliant help desk support that ensures law-enforcement data is secure, audited, and properly protected. Through this partnership, Opseva delivered CJIS-aligned Managed IT, secure VoIP communications, and cybersecurity services supporting police operations, municipal administration, and public-facing departments.

Opseva guided a town-wide Windows 11 upgrade, standardizing systems across departments while minimizing downtime for critical operations. Their proactive monitoring and endpoint management improved performance, strengthened security, and reduced support incidents—helping lower overall IT and telecommunications costs by 20–35%.

Through Opseva’s managed VoIP and emergency communications platform, the police station, town hall, parks facilities, water plant, and river monitoring operations are now connected through a resilient, centrally managed voice system. The platform supports 24/7 emergency and after-hours call routing, ensuring public-safety and utility calls are always answered, even during outages or peak demand.

Opseva also delivers real-time monitoring and proactive support for critical municipal infrastructure, identifying and resolving issues before they impact public safety or community services. This approach reduced reactive IT incidents by 30%+, improved system uptime, and gave municipal leadership clear visibility into the health of essential systems.

By consolidating vendors, strengthening cybersecurity defenses, and delivering consistent around-the-clock support, Opseva enabled our municipality to operate more efficiently and securely while protecting sensitive data and public resources. Just as important, 

Opseva’s local presence and understanding of government and CJIS requirements make them more than a service provider—they are a trusted technology partner invested in the safety, continuity, and success of our community."