Non-Profit Success Story, Jacksonville, FL. Organization

Opseva Solution: Modern VOIP Telephony, Managed IT and Digital Interactive Equipment for City Jail and Health Care Services and Employees

“As the leadership team of a Jacksonville-based nonprofit supporting city jail and healthcare services, our responsibility is to be strong stewards of our resources while ensuring our teams have reliable, secure technology. That’s why we partnered with Opseva, a Florida-based provider of Managed IT and modern VoIP solutions.

Opseva modernized our communications by implementing a 3CX VoIP system that reduced our telecommunications costs by nearly 50%, without sacrificing call quality or reliability. The transition was seamless, with no disruption to daily operations, which was critical for our healthcare professionals and frontline staff. Call handling, routing, and voicemail capabilities improved immediately, making it easier for our teams to stay accessible and responsive.

Beyond voice services, Opseva provides ongoing Managed IT support, including proactive monitoring, system maintenance, and security oversight. Their team ensures our IT environment remains stable, secure, and optimized, allowing our staff to focus on serving the community instead of troubleshooting technology issues.

Opseva also introduced digital interactive whiteboards throughout key areas of our organization, including city jail intake and healthcare service departments. These displays provide real-time guidance, workflows, and critical information, improving consistency and efficiency. In our administrative offices and boardroom, the interactive boards have transformed planning, training, and collaboration. 

Together, these improvements increased operational efficiency and program delivery effectiveness by approximately 25%.

From a financial and operational standpoint, Opseva helped us lower costs, improve reliability, and reinvest savings directly back into our programs. Their responsiveness, transparency, and understanding of nonprofit and public-service environments make them a trusted technology partner. 

I would confidently recommend Opseva to any organization looking for a dependable IT partner that understands both mission and accountability.”